Thursday, March 14, 2013

Why Salespeople Don't Follow Up Good Leads


No matter how much effort marketing puts into delivering high-quality, actionable leads, most salespeople remain convinced that marketing-generated leads are lousy.

The problem usually isn't the leads, however; it's how salespeople follow up on them.

Let's look at a typical experience from the salesperson's perspective.  He gets 100 leads. Marketing promises that these leads are golden. The tire-kickers have all been screened out. Each is an inbound lead from someone actively looking to buy - prospects who called the toll-free number or clicked on a web page asking for information.

The salesperson blocks out precious hours - hours that he's taking away from existing customers and deals already in the pipeline, and starts calling.  By the time he gets to the bottom of the pile, he's won exactly two sales.  Next month, he gets another 100 leads and gets the same results.  The month after that, he gets another 100, but by now he's not getting any sales from them because he's shoving them into a bottom desk drawer to ignore them.

So where's the disconnect?

Tune into my next blog. :)

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MY OBJECTIVE:

To share common sense lessons learned with 40-plus years experience in marketing, sales and as a B2B publisher.

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I'm really just a "mature" guy picking up experience along the way. If only by osmosis, I've observed what works and what doesn't work under the marketing umbrella -- with 11 years in sales and marketing at Procter & Gamble; 30-plus years in B2B publishing (including three years as a publisher); and 1,000's of calls on every size company starting with the likes of Microsoft and Hewlett-Packard all the way down to small, brash start-ups.

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